Privacy policy

Data controller

The data controller is Cortex Helix Field Academy Limited, New Town Plaza, 18 Sha Tin Centre St, Sha Tin, Hong Kong. Contact: info@synap-parallaxfield.click, +852 2608 0099.

Information we collect

We collect name, email address, preferred session type, preferred date, and message content when you submit the contact form. We may also collect technical logs such as IP address, browser type, and pages visited when analytics cookies are accepted.

Purpose and legal basis

We use enquiry data to respond to clinic and tutoring requests, schedule seats, and keep records of educational engagements. Analytics data (when consented) helps us understand which pages are useful. We process this information to perform pre-contract steps you request and, where required, on the basis of consent or legitimate interests in operating an educational studio.

Retention

Enquiry records are kept for up to twenty-four months after the last correspondence unless a longer period is required for accounting or dispute resolution. Analytics data is retained according to the cookie durations listed in our cookie policy.

Sharing

We do not sell personal information. We may share data with hosting or email providers who process it on our instructions, or when required by Hong Kong law.

International transfers

If a processor stores data outside Hong Kong, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections with the provider.

Your rights

Subject to applicable law, you may request access, correction, or deletion of personal data we hold about you, or withdraw cookie consent for non-essential cookies. Contact info@synap-parallaxfield.click to exercise these rights. You may also lodge a complaint with the relevant Hong Kong authority where applicable.

Children

Our clinics are intended for adults. We do not knowingly collect personal information from children under 16.